The Hidden Costs of Bad Storage Tech
written by Self Storage Insights Team
In this week’s episode of the Self Storage Insight Podcast, James Shepherd sits down with Damon Emerson, Vice President of Sales and Customer Success at StorSuite, to unpack his 19-year journey through nearly every corner of the self storage industry. From call center operations to te …
Building a Storage Empire: The 27-Facility Blueprint
written by Self Storage Insights Team
In this week’s episode of the Self Storage Insight Podcast, James Shepherd sits down with Don Tyree, Founder and Director of Operations at Family Heirloom Storage, to unpack how he built a rapidly growing portfolio of 27 self storage facilities and more than 4,000 units — with three m …
Six Stats about Storage You Can't Ignore
written by Self Storage Insights Team
The latest episode of the Self Storage Insight Podcast dives into six surprising statistics that reveal just how much technology impacts tenant retention and property value. Host James Shepherd breaks down key findings from internal CCStorage data and national studies—showing that eve …
Full Circle: 100 Episodes of Self Storage Insight
written by Self Storage Insights Team
The Self Storage Insight Podcast recently hit an incredible milestone—100 episodes. James Shepherd sat down with Ben Shirey, co-founder of CCStorage, to reflect on the journey and share key lessons learned from years of conversations with self storage operators across the country. Wha …
Payments That Pay Back: Card Migrations, Dual Pricing & Automation
written by Self Storage Insights Team
Payments might not be the flashiest topic in self storage, but as James Shepherd and Jon Shirey discussed on the Self Storage Insight Podcast, it’s one of the most important. Switching management software or upgrading your payment system can feel overwhelming—especially when tenant pa …
Scaling Smart: Lessons from Multifamily to Multi-Location Self Storage
written by Self Storage Insights Team
In this episode of the Self Storage Insight Podcast, James Shepherd speaks with Brandon Michael, managing partner at Greater Good Investments, who shares his journey from buying his first self storage facility to managing six and developing a new one. They discuss lessons learned, fin …
Dual Pricing Explained | CCStorage’s Competitive Advantage
written by Self Storage Insights Team
On this episode of the Self Storage Insight Podcast, Matt Markham sits down with James Shepherd—founder and lead investor in CC Storage—to talk about the origins of the software, how payments shaped its direction, and why dual pricing is transforming the self-storage industry.
Self Storage Strategies to Beat the Slow Season
written by Self Storage Insights Team
As summer winds down, self-storage operators are already looking ahead to the slower season. Tune in to the Self Storage Insight Podcast with Ben Shirey and Matt Markham as they dive into why demand is still strong through late summer and early fall—especially with college move-ins—no …
Goodbye Certified Mail? Self Storage Legal Updates for 2025
written by Self Storage Insights Team
Self-storage operators, take note—state laws are rapidly evolving around auction notifications and lease agreements. In this episode of the Self Storage Insight podcast, Ben Shirey and Matt Markham break down the latest updates, especially how states like Pennsylvania now allow email …
How the Right Manager Can Transform Your Storage Business
written by Self Storage Insights Team
Deciding when to hire a manager for your self-storage facility depends on your goals, capacity, and available time. In this episode of the Self Storage Insight podcast, Ben Shirey and Matt Markham break down when it makes sense to bring on part-time or full-time help, how facility siz …
