In this episode of the Self Storage Insight podcast, Ben Shirey breaks down the most common self storage fees—highlighting which ones boost revenue without upsetting tenants and which may backfire. He shares best practices from operators across the U.S., emphasizing the importance of clear communication, software support, and tenant-friendly options.
Ben covers essential charges like late fees, overlock fees, and tenant protection plans, all of which are standard in the industry. He also explains how optional fees—like paper invoice fees or credit card processing surcharges—can be effective when clearly explained and avoidable. On the flip side, he cautions against ambiguous or unavoidable charges like “facility” or “move-out” fees, which often lead to pushback or higher move-out rates. The key takeaway? If a fee is clear, justified, and avoidable, it’s fair game—and can significantly improve your bottom line.