In this episode of the Self Storage Insight Podcast, Benjamin Shirey is joined by Matt Markham to explore essential best practices for self-storage facility owners, especially new operators. The discussion covers effective strategies for structuring fees, billing methods, and optimizing online rentals—all based on insights from working with facilities across the country.
Topics include the pros and cons of late fees vs. overlock fees, highlighting how operators can remain compliant while still incentivizing on-time payments. They also discuss the shift from security deposits to admin fees—explaining how admin fees are easier to manage, more profitable, and improve the customer experience during move-ins. Finally, they break down anniversary billing vs. proration, focusing on how automation now makes anniversary billing a more attractive option for modern, gated facilities. Whether you're building a new site or optimizing an existing one, this episode offers clear, actionable advice backed by industry data.
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